Comments on: NVIDIA and the burned out GPU

By: chris

chris — Mon, 19 Jan 2009 21:03:22 +0000

The happy end to this story that I forgot to mention at the time was that I asked HP to look at my laptop, they picked it up by courier and then dropped it off by courier too, they replaced the motherboard and whatever else they might have done free of charge, nothing to pay.

I might complain sometimes, especially about making hardware which shouldnt be defective from the get go, but at the least, they replaced it and everything was fine. A happy ending.

turned out it was the motherboard they replaced, I’ve got the document they left with the laptop here, if someone asks, I shall scan it so people can see.

By: chris

chris — Sun, 21 Sep 2008 07:36:01 +0000

Send them over i will put them here. I am also about to try and send it to hp as well. What did they tell you? Broken screen? They tried that with me when i contacted them with their live chat. Let of know the story

By: Mitchell

Mitchell — Sun, 21 Sep 2008 00:24:52 +0000

I have the same problem, and as of now, HP is not honoring my request to be included in the recall. They are not admitting any problems with the Intel boards.

The reason I am writing, is because I actually took some video before I lost 100% display functionality and I’d be happy to share it with you if interested.

Good Luck!

MCM

By: chris

chris — Fri, 12 Sep 2008 09:24:08 +0000

I think that might be the problem, that I bought it in Barcelona, I live there and basically the customer support in spain is awful, basically you’re treated like a cash machine with legs and they cheat, steal and basically do what they can to tell you to fuck off elsewhere, thats the level of support we get here.

So, unless I get a monkey who can be easily manipulated into doing what I want, I’ll be screwed, if I get me a super slick salesman, I’ll be stuffed.

By: Nottledim

Nottledim — Fri, 12 Sep 2008 08:42:00 +0000

The worst part about this is that I think my warrenty JUST RAN OUT and basically I have no warrenty on the laptop at all, apart from maybe a “try to get it repaired for free and embarass them by telling them i know their dirty little secret” trick, see it it works.

If you bought this in the UK then the warranty is not important. The sale of goods act gives you pretty clear protection against this type of thing. Contact local trading standards office for advice. This is the seller’s responsibility rather than the manufacturer’s so take the matter up with the people you bought it from.

Make sure you know what you are asking for before you start. eg: a replacement with a different chipset, a refund or whatever.

N.B. IANAL

Best of luck.

By: chris.alex.thomas

chris.alex.thomas — Thu, 11 Sep 2008 23:52:56 +0000

Thanks, I’ve just read all the articles on that site about the problem, very in depth information, it’s going to be hard to turn me down from a free repair now, it’s pretty clear that I bought a defective laptop and that this is not going to be my problem if I can help it!

Everyone! send in your pictures, showing examples of this problem!

By: mr blobby

mr blobby — Thu, 11 Sep 2008 19:44:13 +0000

Try looking @ charlie dergimiggiigigans rants and detailed info on theinquirer.net